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Terms & Conditions - Refund & Cancellation Policy - Shipping Policy

Terms & Conditions — ChiefResumes.com (An initiative by LN Global Career Services, LLP)

Effective Date: 1st January 2024

Please read these Terms & Conditions (“Terms”) carefully before using www.chiefresumes.com (the “Site”) or placing an order for services. By using the Site or placing an order you agree to these Terms and to our Privacy Policy. If you do not agree, do not use the Site or place an order.

  1. Parties & Definitions
  • Company / we / us / our: LN Global Career Services, LLP, operating as ChiefResumes.com.
  • Client / you / your: any person or entity that uses the Site or purchases Services.
  • Services: All services listed on website.
  • Order: a confirmed service request placed through the Site and accepted by the Company following payment as required below.
  1. Scope of Services; No Placement Guarantee
  • We provide professional career-related services only. We are not a job placement agency and do not guarantee interviews, job offers, placements, responses, or any particular outcome. Any hiring-related decision rests solely with third parties (employers, recruiters, platforms).
  • Services may be delivered wholly or partly through third-party platforms, vendors, or tools. We are not responsible for the availability, policies, acts, omissions, or results of any third party.
  1. Orders, Payment & When Work Begins
  • Orders are accepted only after full payment is received through the online payment methods shown on the Site (for example, payment gateways such as CC Avenue or PayPal, etc.). We do not offer instalment payments unless expressly agreed in writing.
  • Work Commencement: work will begin only after (a) full payment for the Order is received, and (b) the Client submits all information and documents requested by the Company (including any required questionnaires). The Company will notify the Client when work has commenced.
  • The Company may decline or revise an Order if the chosen service is not suitable for the Client’s stated needs; in such cases we will advise the Client and offer alternative options.
  1. Timelines, Delivery & Revisions
  • Estimated Turnaround: typical TATs for Services vary by package and are shown on the Site and in order confirmations; for reference, fulfilled services commonly range from 5 to 30 calendar days, depending on the product/package and client responsiveness.
  • Client Responsiveness: timely delivery depends on receiving complete and accurate input from the Client. If the Client delays providing required information, the Company’s timelines and delivery obligations are extended accordingly.
  • Revision Window: after delivery of the first draft, the Client must request revisions within 7–10 business days (as specified in the order confirmation). If no revision request is received within that period, the work will be deemed accepted and final.
  • Subsequent Edits: requests for changes received more than one month after completion may be treated as a new Order. Repeat customers may be offered discounts at the Company’s discretion.
  1. Refunds & Cancellations
  • Because Services are professional and delivered electronically, refunds are not available after work has commenced. If an Order is cancelled before work commences, the Company will consider refunds in accordance with the refund rules on the Site and applicable law.
  • Consumers retain statutory rights available under consumer protection laws; nothing in these Terms is intended to exclude or limit such rights where unenforceable under applicable law.
  1. Client Obligations & Representations For Service Availed
  • The Client must provide complete, accurate, and truthful information and documents requested for the provision of Services and must cooperate reasonably with the Company.
  • The Client represents that any documents or materials supplied to the Company: (a) are owned by the Client or the Client has the right to permit their use; and (b) do not infringe any third-party rights or contain unlawful content.
  • The Client is solely responsible for the content of materials provided and for their job-search activities, decisions, and outcomes.
  1. Intellectual Property
  • The Company retains ownership of all proprietary materials, templates, methodologies, and formatting created by the Company (“Company Materials”).
  • Upon full payment for an Order, the Company grants the Client a limited, non-exclusive, non-transferable license to use the deliverables for the Client’s personal professional and job-search purposes. Resale, distribution, sublicensing, or publication of Company Materials is prohibited without prior written permission.
  • The Client retains ownership of personal content and factual information supplied by the Client, subject to any license granted to the Company to use such content for delivering the Services.
  1. Confidentiality
  • The Company will keep Client documents and personal data confidential and will not disclose them except: (a) with the Client’s consent; (b) to third-party vendors strictly as needed to provide the Services (subject to confidentiality obligations); (c) to comply with legal process; or (d) to enforce these Terms or the Company’s rights.
  • If the Company reasonably needs to disclose Client materials to defend against a third-party claim, it will limit disclosure to what is strictly necessary and, where practicable, notify the Client in advance.
  1. Non-Disparagement
  • Both parties agree not to make materially false or malicious public statements that disparage the other. The Company may seek injunctive relief for material breaches.
  1. Opportunity Search & Resume Distribution Services (if applicable)
  • For distribution, search, or application-support services, the Company provides commercially available tools and distribution only. The Company does not control recipients’ actions and does not guarantee outcomes.
  • Client understands that results are influenced by market conditions, the Client’s final documents and responsiveness, and third-party decisions. All such services are provided subject to these Terms and any additional engagement documentation.
  1. Limitation of Liability; Indemnity
  • Limitation of Liability: To the fullest extent permitted by law, the Company’s total aggregate liability for any claim arising from or related to these Terms or the Services is limited to the fees actually paid by the Client for the specific Order that gave rise to the claim.
  • The Company shall not be liable for indirect, special, incidental, consequential, or punitive damages, including lost profits or lost opportunities.
  • Indemnity: The Client shall indemnify, defend and hold harmless the Company and its officers, employees and agents from and against any claims, losses, liabilities, costs or expenses (including reasonable legal fees) arising from: (a) the Client’s breach of these Terms; (b) Client-provided content that infringes third-party rights; or (c) Client’s misconduct.
  1. Liquidated Damages
  • If the Client materially breaches the confidentiality or non-disparagement obligations and such breach causes loss to the Company, the parties agree that the Company may seek injunctive relief and damages. Any agreed or stipulated monetary sum for such damages should be a reasonable pre-estimate of actual loss and shall not exceed the total fees paid by the Client under the relevant Order. If a court determines a stipulated sum to be a penalty, the court may reduce it in accordance with applicable law.
  1. Force Majeure
  • Neither party will be liable for failure or delay in performance due to events beyond its reasonable control (e.g., natural disasters, strikes, pandemics, war, government action). The affected party will notify the other promptly and performance will be suspended for the duration of the event.
  1. Dispute Resolution & Governing Law
  • These Terms are governed by the laws of India.
  • B2B Customers: disputes between the Company and business customers shall be resolved by final and binding arbitration under the Arbitration and Conciliation Act, 1996, with the seat of arbitration in Ahmedabad, Gujarat, India.
  • Individual Consumers: nothing in these Terms prevents an individual consumer from seeking remedies in consumer courts or other forums where such rights are conferred by law in Ahmedabad, Gujarat, India.
  1. Notices
  • Notices shall be sent to the contact information provided in the Order or to the email address on the Site. Notices are effective when dispatched by email (with confirmation of delivery) or when delivered in writing to the registered business address.
  1. Shipping Policy
  • No physical goods are supplied. Deliverables are delivered electronically (for example, by email or secure download). The Site’s product pages and order confirmations explain delivery formats and any applicable timelines.
  1. Changes to Terms
  • The Company may update these Terms from time to time. Material changes will be posted on the Site with an updated effective date. Continued use of the Site or Services after a change constitutes acceptance of the updated Terms.
  1. Severability; Entire Agreement
  • If any provision is held invalid or unenforceable, the remaining provisions remain in full force. These Terms, together with the Privacy Policy and any service-specific terms posted on the Site, constitute the entire agreement between the parties concerning the Services and supersede prior agreements.
  1. Contact

For queries, complaints, or notices:
Email: archan@chiefresumes.com

By placing an Order or using the Site you confirm that you have read, understood and agree to these Terms.

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